Delete your account

This page explains how to delete your Tando account and what happens to your data. You do not need to install the app to make the request.

Option 1 — in the app

Open the app and sign in.
Open the menu (top left).
Tap Request account deletion.

Option 2 — by email

Send a message to info@masterbtechnicalservicesllc.com from the email address on your account, or including the phone number on your account, with the subject “Delete my account”. We may ask you to confirm ownership of the account before we act, to make sure nobody can delete someone else’s account.

How long it takes. Requests are processed within 30 days. You will get a confirmation once it is done.

What is deleted

Your name, profile photo, phone number and email address
Your device notification tokens. (The places you recently searched for are kept only on your phone, and go when you remove the app.)
For drivers: your license number, your vehicle photo and every document you uploaded; your driver account is closed
The comments you wrote when rating someone. The star score you gave stays, with no name attached, so the other person’s average does not change
Notes our support team kept about your account
The recorded route trails of your trips

What we keep, and why

Kept	Why	For how long
A financial record of completed trips: date, fare, commission, payment method and payment reference — detached from your name and contact details	We are required to keep accurate accounting and tax records, and payment providers require transaction records for chargeback and fraud handling	As required by Nigerian tax and accounting law
For drivers: the make, model, colour and plate of the vehicle used on completed trips	So a past trip can still be checked if a passenger raises a dispute or a safety concern about it	As long as the trip record is kept
Records relating to an open safety investigation, dispute or legal claim	Deleting evidence while a matter is open would harm the other person involved	Until the matter is resolved, then deleted

These retained records cannot be used to identify you once your profile is removed.

Questions

Contact info@masterbtechnicalservicesllc.com. See also our Privacy Policy.